Chatbot FAQ
Common questions about the widget, the chat page, and the flow editor.
The widget isn't showing up on my site
Check that the script tag was pasted correctly and that your site's actual domain matches the Website Url configured on the chatbot, the widget only answers requests from that domain (or any *.xara.bot page).
Can I test the widget from localhost?
Yes, turn on "Allow local dev calls" on the chatbot's details page first, otherwise local requests are rejected the same way an unrelated site's would be.
Why did the chatbot answer something wrong or generic?
By default it answers only from your trained data, an unindexed or outdated website is the most common cause. Re-check your configured website URL and any uploaded documents, or script an exact answer in the flow editor for anything sensitive.
Does the flow editor replace the default answering?
Only for a chatbot with an enabled flow. Without one, the ordinary trained-data answering path runs exactly as before.