Chatbot
Lead Capture & Human Handoff
Asking for an email or other detail mid-conversation, and escalating to your own team when it's time for a human.
Lead generation & collect field
These nodes pause the conversation to ask for one specific piece of information, and validate the reply before moving on: lead generation always asks for an email, collect field generalizes this to any variable and field type you choose (email, phone, name, or free text). A reply that doesn't pass validation is asked again in place, it never advances the flow with garbage.
Human handoff
A terminal node that escalates the conversation to your own team by email. It reuses the same pause machinery to make sure it has a reachable email first, either already captured earlier in the conversation or asked for on the spot.
Your Chatbot
I'd love to send you a quote, what's the best email to reach you at?
sure, jane@example.com
Got it, thanks Jane!
A pause left unanswered expires after 30 minutes, so an abandoned conversation can't silently swallow a later, unrelated message as if it were the reply.